Features Below Available To: ✅ Grow Plan ✅ Track Plan ✅ Free Plan
While Stripe allows many banks to be connected to make payments in Monograph, sometimes, smaller/local banks may not be available as an option. When this occurs, a bank account can be connected manually to complete a payment instead.
🎓 Click here to learn more about how to pay invoices in Monograph.
Manually Connect a Bank Account
To manually connect a bank account to pay an invoice sent from Monograph, when prompted to enter a new payment method, click Enter bank account details manually instead.
A pop-up will appear where the Routing number and Account number can be entered. as well as the Account number confirmation. Click Submit after the numbers have been added to prompt the manual verification process.
As part of the manual verification process, a micro-deposit will be sent to the bank account, which will include information (a code and/or specific dollar amount) that will need to be entered in an email sent by Stripe.
After the micro-deposit is initiated, it can 1-2 days to arrive, and then it can take another 1-2 business days to receive the email from Stripe.
Once the manual bank verification process has started, the invoice's status will show as "Verification Pending".
Entering Micro-Deposit Information for Verification
Once the micro-deposit appears in the bank account keep an eye out for a verification email from Stripe, which can take 1-2 business days to arrive after the micro-deposit appears.
Within the email, enter the code from the micro-deposit that appeared within the bank account. In some instances, this may also ask for a specific dollar amount. Once finished, click Verify and pay.
After successfully entering the micro-deposit code into the verification email, the payment will automatically move to Processing, and no further action is needed for the payment.
Expired Verification
The manual verification process will expire after a 10-day window. If this occurs, the attempted payment will fail, and you'll need to repeat the manual verification process.
Saving the Payment Method
To save the manually connected payment method, create a free account with Monograph for payments by entering your email address and clicking Next. This will allow you to bypass the manual verification process the next time that an invoice needs to be paid.
🎓 Learn more about how to create a Monograph account for payments.
If an account isn't created and the same payment method will be used in the future, you will need to complete the manual verification process again the next time a payment is initiated.
Frequently Asked Questions
My client's invoice says "payment awaiting action". What does this mean?
"Payment awaiting action" means that your client started the manual verification process and it has not yet been completed. Once they complete all of the verification steps listed above, the status will change.
My client's payment link expired. What happens now?
The manual verification process will expire after a 10-day window. If this occurs, the attempted payment will fail, and you'll need to repeat the manual verification process outlined in the article above.
Can a Canadian bank account be used when manually connecting a bank account?
No, only US bank accounts can be used for manually connecting a bank account. Canadian bank accounts are not supported at this time but payments can still be made via Credit Card.