Features Below Available To: ✅ Grow Plan ✅ Track Plan ❌ Free Plan
💸 Get Paid, on Us 💸
Monograph will cover the fees of your first 10 ACH Payments!
We understand that you may have questions about receiving payments in Monograph, so we've compiled some frequently asked questions and answers below.
📚 Click here to learn more about invoicing in Monograph.
🚨 Non-US or Non-Canadian countries (Including Territories, with the exception of Puerto Rico) currently are not accepted into Monograph Payments.
Payments, Fees, and Funding
Who can use Monograph Payments?
Users meeting the following criteria can use Monograph Payments:
Any Monograph customer with a business based in the US or Canada (not including territories, with the exception of Puerto Rico) can set up their payments account by integrating with Stripe.
Clients must have a credit card or USD bank account to make a payment (limited by the architect's selection of which payment methods to offer).
Bank account payments are available for US-based customers only.
Only invoices using the new invoice layout can accept payments using Monograph. Invoices using the legacy invoice layout cannot accept payments using Monograph.
What are Monograph's convenience fees?
The convenience fees are dependent on the payment type:
Credit/Debit Card - 3% of the transaction, no cap
ACH - 1% of the transaction, up to $15 max
Currency exchange rate - 1% of the transaction
Is there a way to see the convenience fees for each invoice?
Yes! Convenience fees can be found on the Invoice Overview page under the "Convenience Fee" column.
Can I pass on the convenience fee to the client?
Yes, you can do this in the Preview section of the builder. You need to select which payment methods they can use prior to this being an option.
🚨The ability to pass on convenience fees to your client varies from location to location. If you are unsure about this in your area, check with your legal counsel about passing fees to clients.
Can you choose which payment method to pass the fees to the client for? I.e. only pass fees to client if they pay with credit card
This is currently not an option.
Is there a way for customers to choose the exact amount they want to pass on to the client, like 2% of the 3% charge?
Not at this time.
How do I know when a client has paid their invoice?
Once your client has made a payment and it has been sent to your bank account, you'll receive an email with a notification that the payment was made.
Sometimes, if the payment is still processing, there will be a delay in the notification. You can see the status by viewing the invoice within Monograph and referencing the "Activity" area. This will show if the payment has been initiated by the client.
What email address does a payment notification come from?
Payment notification emails come from [email protected] with the subject line "You have been paid!", so you'll want to make sure that Monograph is not a blocked contact in your inbox.
How quickly will I receive funds after the payment is made?
It depends on the payment type. If the payment was made via credit card, once the payment is approved, it may take up to 3 business days. If the payment was made via ACH, once the payment is approved, it may take up to 5 business days.
A client's invoice is past due. How do I charge a late fee?
Monograph won't automatically add a late fee if an invoice is past due. If you need to add a late fee, we recommend adding the late fee as an "Other Item" on the next invoice with details in the description.
Can I send payment reminders to my clients?
Yes! You can set up automated email reminders or can send reminders manually. Learn more about invoice reminders here.
Is there a transaction limit for payments made through Monograph?
For Credit Card payments, there is a $10,000 transaction limit. For ACH payments, transactions that are $50,000 or higher will take longer to settle. Banks may have their own ACH limits, so you'll want to contact your bank if you're unsure of your limit.
How can my client make a partial payment?
Payments made via Stripe must be paid in full, but partial payments can be made outside of Monograph and then recorded manually. Click here to learn more about partial payments.
I received a warning from Stripe that my charges and payouts are currently paused. What do I need to do?
If you receive a warning stating that charges and payouts are paused, this means that your Stripe Connect onboarding has not been completed. To complete the onboarding, navigate to your Stripe Dashboard within Settings > Organization > Online Payments and click on Dashboard.
If you have already completed the steps for onboarding and are still seeing the warning that charges and payouts are paused, then Stripe is still reviewing your information.
My payout failed due to my bank account information not being updated. Where did the funds go?
If your payout failed due to your bank account or other information not being updated, then the payout will be sent after the information has been updated. If you don't see the payout, it may have been combined with another payout.
Payment Status Definitions
"Paid" - If the client pays using Monograph's Payments feature, the invoice will automatically update with this status.
"Mark as Paid" - If the client does not pay using Monograph's Payments feature, you will need to mark the invoice as paid manually. To do this, navigate to the Invoice page, and click on "Mark As Paid" once you have received the payment.
"Processing" - This means that the payment has been made and it's being processed. Once it is processed, it will then reach your Stripe account and will then be paid out to you and will hit your bank account. This can take a few business days to several business days, depending on your banking institution and how quickly they release funds that have been paid out to you this way.
To check the payment status of an invoice, look at the Activity column on the lower left side of the Invoices page. This column displays the latest activity on the invoice, including when it was created, sent, viewed by the client, and paid. Hover over the status in the Activity column to see more details, such as who made the payment and when it was made.
Canadian-specific Payment FAQ's
Who can use Monograph Payments?
Users meeting the following criteria can use Monograph Payments:
Any Monograph customer that has a business based in the US or Canada (including territories) can set up their payments account by integrating with Stripe.
Clients must have a credit card or USD bank account to make a payment (limited by the architect's selection of which payment methods to offer).
Bank account payments are available for US-based customers only.
Only invoices using the new invoice layout can accept payments using Monograph. Invoices using the legacy invoice layout cannot accept payments using Monograph.
What are Monograph's convenience fees?
The convenience fees are dependent on the payment type:
Credit/Debit Card - 3% of the transaction, no cap
Currency exchange rate - 1% of the transaction
How quickly will I receive funds after the payment is made?
If the payment was made via credit card, once the payment is approved, it may take up to 3 business days.
Permissions, Visibility and Reporting
Who on my team can access Payments in Monograph and the Stripe Dashboard?
Only those with permission to Create Invoices enabled can send the payment link and access the Stripe Dashboard.
How do I log in to Stripe using my existing Stripe account?
Monograph Payments' uses Stripe Express, with is a separate dashboard and login from your existing Stripe login. You'll need to create a new account when connecting Stripe to Monograph.
Does the Payments feature affect/update any reports?
At this time, not directly. When an invoice is paid electronically, we automatically update the payment status to “Paid”, which currently only affects the Project Financials report and the Invoice Index.
Do I receive a confirmation that the invoice has been sent? How would I know if it was received?
Yes! After you send an invoice, a pop-up will appear confirming that the invoice was sent successfully. You can also reference the Activity to see when the invoice was sent and when the client views the invoice or makes a payment.
How do I disconnect my Stripe account?
Please reach out to our Support team via email or the in-app messenger for assistance.
QuickBooks Online
Can I use Monograph Payments with QuickBooks Online?
Yes! When a payment is made in Monograph and the invoice is sent to QBO, once the invoice is marked as paid in Monograph, it will be marked as paid in QBO and vice versa.
However, one limitation is that the service fee for the transaction is not captured in Quickbooks Online, but these amounts can be found for each invoice on the Invoice Overview page.
How does the convenience fee show up in QuickBooks Online?
The Convenience Fee does not integrate into Quickbooks Online. The recommendation is that you only send the first invoice to Quickbooks Online and then add the convenience fee to your Quickbooks account. For questions, we recommend consulting with your accountant or bookkeeper.
Client Experience
🏆 Pro Tip! Improve your client's payment experience by sharing this guide on what they can expect with future invoices issued using Monograph.
My invoices are being sent to spam. How do I prevent this from happening?
There are a few ways that you can prevent your invoices from being flagged as Spam.
Ask the client to add [email protected] to their contacts
Keep future emails from going to spam by marking [email protected] as “not spam” or adding us to a safe sender list
If the client still isn't receiving the email, you can copy the payment link and paste it into an email and manually send it to the client
Can my client save their payment information?
Yes! Clients can pay as a guest or create a free account to save payment information and view invoice history. You can learn more here.
My client's bank isn't appearing as an option for them to make a payment.
If your client's bank account doesn't appear as an option to use for making a payment, they can manually connect and verify their bank account instead. Learn more about how to manually connect a bank account.
Will my client receive a receipt after making a payment?
Yes, after a client has made a payment, Stripe will automatically send a confirmation/receipt via email.
If a client replies to the invoice email, who receives the email?
The invoice email will come from Monograph, but you'll receive the reply. The sender “reply-to” and “from” name is customizable by the firm within your Settings. If the client chooses to "reply all," Monograph will also receive the email.
*To note, you must update your "Reply-to" email address under Settings > Organization > Client Email Settings in order to receive replies.
One of my clients is having some other trouble making a payment. What do I do?
No problem! Please email our Support team with your client CC'ed and provide us with details on what they're running into so we can assist.
My client paid before they were ready. Am I able to stop or reverse the payment?
At this time, there isn't a way to stop a payment once it has been issued, and it cannot be reversed in Monograph. If the payment needs to be returned to the client, the funds will need to be sent to the client outside of Monograph (via paper check, Zelle, or another form of payment).
If I need to void an invoice or payment, is my client notified?
There currently isn't a way to void an invoice or payment in Monograph. If you delete the invoice to "void" it, your client will not be notified. If a payment was already made through Monograph, it cannot be deleted.
My client started paying an invoice through Monograph but then paid manually instead. I marked it as paid manually, but they’re receiving an email saying the payment failed. Why is that?
If your client started the manual verification process to make a payment in Monograph but did not complete it, the payment will fail. Stripe does not recognize when a payment has been marked as paid manually, so if the client paid outside of Monograph, the payment failure email can be ignored.